14 Apr Important COVID-19 Clinic Update
To all our valued clients and their pets
COVID-19 UPDATE for clients relating to micro teams and reduced service capacity
We want to assure you that we are continuing to operate to meet the needs of your pets during this difficult time.
We have, however, made some significant changes to our team and how we operate our day and this will impact your experience with us for the immediate future.
Tallebudgera Veterinary Clinic is following the advice of the Australian Government and has initiated changes that will reduce the risk of coronavirus transmission throughout our community. Our changes are designed to make your visit to our facility safer and to keep our staff safe as well. We understand some of these changes will not be convenient, however, we take our social responsibility to our community very seriously.
We have had to break our team down into two smaller “micro-teams.” These teams consist of a core of two to three veterinary surgeons, two veterinary nurses, one groomer, two receptionists and one office manager. These two “micro-teams” are now on a three- day rotation with a four day lay -off in between to reduce risk of cross contamination. This strategy is also designed to reduce the risk of the whole team being forced into isolation if one member tests positive for Coronavirus. This decision was made to reduce the risk to our staff and to ensure we can continue to deliver medical services to your pet during this time. As a result, it may not be possible for you to see your preferred vet at all times. We appreciate your understanding of this.
Additionally, we will be adhering to the Government’s recommendation to ensure that people are adhering to good social distancing. As a result, we will be allowing a maximum of ONE person in a consulting room at any one time. We request that only one family member brings their pet to the vet for the foreseeable future please. If this is not possible, please nominate one member of the family to take your pet into the hospital whilst the remaining family members remain in the car (with the exception of small children).
We will also be requesting that we have no more than three people in our waiting room at any one time. We will be restricting this to two seated clients and one standing client at the reception desk. Please comply with our staff’s requests to leave the waiting room if required to adhere to this requirement. Our staff will indicate to you when it is safe to enter the waiting room.
Our staff will be wearing face masks until further notice. This is designed to protect both you, and our staff, from respiratory droplets during our consultation with you. Our staff is also practicing stricter than normal hygiene measures throughout the day to ensure our hospital remains virus free. If you have a mask please wear it whilst at our clinic. If you don’t have a mask we will provide you with one to wear. We have a station outside our front door with hand sanitizer and alcohol swabs to wipe down your pet’s lead and collar with. Please also use hand sanitizer after your consultation with us which is provided on the front reception counter.
Wait times may be longer than normal. There may be some inconvenience with your interaction with us in the short term. We appreciate your patience during this difficult time. Tallebudgera Vet Clinic is committed to providing you and your pets with an uninterrupted medical service during this pandemic.
Given the rapidly changing nature of the pandemic and the subsequent advice we are given by the Government, these measures may change.
We will continue to update you via social media of what is happening and how we are responding to this advice.
Thank you all for your patience and kindness during this time.